Shipping Policy

Thank you for shopping with us. Below is our shipping policy to ensure transparency and clarity regarding order processing and delivery.
 

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after 5:00 PM EST will begin processing the following business day.
During high-volume periods (launches, promotions, holidays), processing times may extend slightly. Customers will be notified if delays occur.

Shipping Rate (United States Only)
We offer Flat Rate Shipping within the United States.
Flat Rate: $7.95 per order. This flat rate applies to all U.S. states, including Alaska and Hawaii. Shipping carriers may include USPS, UPS, or FedEx depending on package size and destination.
 

Estimated Delivery Time
After processing, delivery typically takes:

• 3–7 business days for standard shipping

• Alaska & Hawaii may take 5–11 business days

Please note that delivery times are estimates and are not guaranteed.
 

Tracking Information
Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear.

 

Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered:

• We are not responsible for packages delivered to the wrong address.

• Re-shipping fees will apply if the package is returned to us.

 

Lost, Delayed, or Stolen Packages
Once a package has been transferred to the carrier, we are not responsible for carrier delays, lost packages, or stolen deliveries.

If your package is marked delivered but not received:

1. Check with neighbors.

2. Check with your local post office.

3. Contact the carrier directly.

We will assist with claims when possible.

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For shipping inquiries, please contact:

Email: officialvitalitea@gmail.com

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